Terms & Conditions

Whelping Supplies Pty Ltd

ABN 45 628 617 505


Thank you for visiting Whelping Supplies. Whelping Supplies is an on-line retail store designed to provide a convenient, and informative retail experience for consumers to purchase products essential for the health and well-being of their pets. Accessible 24 hours a day, 7 days a week, Whelping Supplies offers an easy and convenient method of ordering pet and veterinary products online regardless of geographic location. 


Whelping Supplies want each visitor to have a safe, pleasurable visit, so we have established the following terms and conditions so that we both know what to expect from each other. 


By using Whelping Supplies you agree to be bound by the following terms. Please read them carefully. Your usage of Whelping supplies (or www.whelpingsupplies.com.au) indicates your acceptance of these terms and conditions. Your placement of an order also indicates your acceptance of these terms and conditions. 


All information supplied has no warranty whatsoever. Information and statements are not intended to diagnose, treat, cure, or prevent any disease or ailment. No warranty is made that any information on or linked to this site is complete and/or accurate. All information contained on Whelping Supplies is for informational purposes only. The information contained in this Site is not intended nor is it implied to be a substitute for professional veterinary advice or any information contained on or in any product packaging or labels. 


This site is owned and operated by Whelping Supplies. Unless otherwise specified, all material appearing on this site, including the text, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (collectively "Content") as well as the selection, assembly and arrangement thereof is subject to applicable copyright laws. Copyright 2008, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Whelping Supplies prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties. 



By using this site you agree that doing so is at your own risk. In no event will Whelping Supplies, its directors, officers, employees and representatives, third-party content providers or the like warrant that the site will be uninterrupted or error-free. In addition Whelping Supplies do not make any warranty as to the results that may be attained from the use of the site, or use of the information or products provided through the site.


Further Whelping Supplies can not be held responsible for the accuracy, copyright compliance, legality or decency of material contained in third-party sites. You agree to indemnify and hold Whelping Supplies, and our directors, officers, employees and representatives harmless from any claim or demand, including reasonable legal fees, made by any you or any third party due to or arising out of the Content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms of Use, or your violation of any rights of another. 


If, when using the Site you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your registration and refuse any and all current and future use of the Site. You are responsible for maintaining the confidentiality of your password and registration and are fully responsible for all activities that occur under your password and registration.



Paypal, Bank Deposit, Money Orders (No personal Cheques)

Whelping Supplies accepts money orders in $AUD only. Orders are processed upon receipt of a money order.  Please allow up to 10 banking days after receipt for clearance of funds before the order is processed. Whelping Supplies cannot guarantee the availability of a product by the time funds clear or payment is received. 

All money orders should be made payable to Ane Bjornerem c/o Whelping Supplies and posted along with a copy of your order to Whelping Supplies, 22 Rokeby Court, Nerang QLD 4211, Australia 



Whelping Supplies dispatch both Australian and International orders via Australia Post.  Delivery times can be up to 14 days within Australia (or more for some remote Australian locations) and up to 3 weeks for International addresses. Orders which are returned due to declined shipping or forwarding due to contents or incorrect delivery address will incur additional shipping costs for re-delivery. 



Any import duties, customs duties or restrictions incurred by international customers are the responsibility of the customer and are beyond the control of Whelping Supplies. International customers are advised to check with the relevant authorities in their country before placing an order with Whelping Supplies. 



Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Whelping Supplies reserves the right at any time after receipt of your order to accept or decline your order for any reason. Whelping Supplies reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order. 



Whelping Supplies offer a 7 day money-back guarantee (less shipping costs) provided the goods are returned in a saleable condition and are unused, in the original undamaged box including all original packing and inclusions. We reserve the right to charge a restocking fee of AUD$10 or 15% (whichever is the greater) and replacement cost, or refuse the return of items that are returned incomplete or damaged in any way. The purchaser is required to pay all shipping costs incurred in returning items to Whelping Supplies except in instances where the goods arrived faulty or the incorrect product was shipped by Whelping Supplies.

To arrange for the return of any item please contact us to arrange a RA (Return Authorisation) Number and to obtain the return shipping address. No responsibility will be taken for goods returned without an RA number. RA Numbers will only be issued where contact is made within 7 days of receipt of the item from Whelping Supplies. Returned items must be received within 14 days.


All goods returned to Whelping Supplies will be inspected upon their return and in the case of faulty products, a replacement product will be sent at the expense of Whelping Supplies or a refund issued to the customers credit card according to the customers instructions.


In the case of non-faulty goods returned to Whelping Supplies, we reserve the right to deduct the standard restocking fee from any refund issued, or to return the goods to the customer at the customers expense. Electrical goods have a 90-day warranty, we do not refund not replace goods after this date. We can not control power surges, incorrect usage or storage which may have contributed to the faulty appliance.



As far as legally possible this Agreement, its terms and conditions and the use of Whelping Supplies shall be governed by the laws in existence from time to time in Australia. Any claim relating to Whelping Supplies, the services provided through Whelping Supplies or the Content shall be governed by the laws of the state of Queensland and you agree to submit to having the matter dealt with in a court on the Gold Coast in the state of Queensland, Australia. 



These terms are effective even if this Agreement is terminated by either party. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of Whelping Supplies with or without notice. 

You agree that any termination of your access to Whelping Supplies may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site. 



These Terms of Use constitute the entire Agreement between Whelping Supplies and you and govern the use of the Site. You may also be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. 


Our failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. 


If any provision of the Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms of Use remain in full force and effect.  


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